Shipping policy
Shipping Policy
Thank you for shopping with P & W Craft Supplies! We strive to provide a smooth and reliable shipping experience for all customers.
Processing Time
-
All orders are processed within 2–4 business days after payment is received.
-
During peak seasons, sales, or holidays, processing times may be slightly longer.
Shipping Methods & Delivery Time
We currently ship orders via trusted carriers such as Canada Post / USPS / Chit Chat
-
Domestic (Canada): 3–9 business days (depending on location)
-
USA and International Shipping is unavailable at this time.
Please note: delivery estimates are provided by carriers and are not guaranteed.
Shipping Rates
-
Shipping fees are calculated at checkout based on order weight, size, and destination.
-
Free Shipping is available on orders $129+ (before tax and after discounts) within eligible regions.
Order Tracking
-
A tracking number will be provided (if available) once your order has shipped.
-
Some small-value orders may ship without tracking to keep costs low.
Customs, Duties & Taxes
-
International customers are responsible for any applicable customs fees, import duties, and local taxes.
-
We are not responsible for delays due to customs clearance.
Wrong Address & Lost Packages
-
Please double-check your shipping address before checkout.
-
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
-
If your package is lost in transit, we will do our best to assist you in filing a claim with the carrier.
Damaged or Missing Items
-
If your package arrives damaged or with missing items, please contact us within 7 days of delivery with photos, and we will work with you to resolve the issue.
Contact Us
If you have any questions about your order or shipping, please reach out to us at:
📧 pwcraftsupplies@gmail.com
By placing an order with us, you agree to the terms of this Shipping Policy.