Refund policy
All Sales Are Final
Due to the delicate nature and low individual cost of craft supplies, all sales are final. We do not accept returns, exchanges, or refunds for change of mind or customer selection errors.
Extra Pieces Included
To offset any minor transit damage or defective pieces, we intentionally include extra pieces in every order.
Damages and Issues
Please inspect your order upon arrival. If you experience significant damage exceeding the extra pieces provided, or if you receive an incorrect item, please contact us at pwcraftsupplies@gmail.com within 14 days of delivery.
To help us evaluate the situation, please provide:
- Your order number
- Clear photos or a short video showing the damage/issue alongside the full quantity received
Refunds & Replacements
If your issue is approved due to significant damage or shipping error, we will either issue a partial refund to your original payment method or send a replacement. Approved refunds will be automatically processed within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at pwcraftsupplies@gmail.com.
Resolution
Valid issues will be evaluated on a case-by-case basis. If eligible, solutions will be limited to sending a replacement for the damaged items or issuing store credit for your next order. Shipping fees are non-refundable.
Exceptions / Non-returnable Items
We cannot accept refunds on sale items, clearance items, or gift cards.