Purchase FAQ

Do I need a membership to shop here?

No membership is required. Everyone can shop directly on our store.

Are items in my cart reserved?

Items in your cart are not reserved. If you haven’t completed payment, they may be purchased by other customers and become out of stock.

How long is the processing time?

Processing usually takes 3–5 business days before your order is shipped out.

How long does shipping take?

Shipping time depends on the carrier you choose (Canada Post, UPS, or DHL). Delivery speed may vary based on location, weather, or holiday seasons.

Can I cancel my order?

Orders cannot be canceled once they are placed. Please make sure to confirm all details before checkout.

What if I have a question about my order?

If you have questions about an order, please include your order number when contacting us so we can assist you faster.

Do you ship internationally?

Currently, we only ship within Canada. International shipping is not available at this time.

Can I pick up my order in person?

We are an online store only and do not offer local pickup. All orders are shipped directly to you.

Will I get a free gift with my purchase?

Yes! 🎁 We offer free gifts at different order amounts.